All of our pieces are proudly made in the UAE. Some are crafted in-house, while others are produced in collaboration with selected artisans and craftsmen, ensuring the highest quality in design and production.
Custom orders are exclusively available for commercial projects, and a minimum order quantity may apply. Customisation options are limited to certain products and subject to review on a case-by-case basis. Please contact us directly to discuss your project requirements.
Yes, international shipping is available at an additional cost. Shipping fees are determined based on size, weight, and destination. Typically, international shipments take 1ā2 weeks to arrive. Additional charges, such as customs duties or taxes, may apply and will be communicated during the order process. For any shipping-related queries, please contact us at info@khalidshafar.com.
Due to the custom nature of our products, we do not accept returns or exchanges once an item has been dispatched. We strive for product satisfaction, and in the event of any issues, we encourage you to reach out to our team at info@khalidshafar.com. Please note that items such as mattresses, pillows, bedding, and personalised products are non-returnable for hygiene and safety reasons.
Yes, all of our products are covered by a one-year warranty against defects in materials and workmanship from the date of delivery. If a product fails due to a manufacturing defect during this period, we will either repair or replace the item at our discretion.
Yes, we welcome collaborations with interior designers, architects, and other professionals for custom projects. All collaborations must meet our quality standards, and the terms of collaboration will be established in advance.
Spec sheets are reserved for professionals collaborating on specific projects. For general reference, Series Data Catalogues are provided to clients.
To access our B2B portal, please follow the registration instructions on our website. Access is granted after verification of professional credentials.
For professional clients, we can arrange private viewings at our studio in Dubai. To schedule a visit, please contact us at info@khalidshafar.com.
Lead times vary depending on the quantity and materials required. Typically, lead times range from 4 to 12 weeks. You will be notified of the specific timeline once your order is confirmed.
Yes, limited customisation options are available for certain products. To discuss customisation options, please get in touch with our team at info@khalidshafar.com.
Yes, we accept bulk orders for commercial projects. Minimum quantity requirements apply for certain products, which will be confirmed during the order process.
As our products are made-to-order, we do not accept returns or exchanges once the item has been shipped. In the event of any issues, such as receiving a damaged or defective item, please contact us at info@khalidshafar.com with details and photos. We will assess the situation and arrange for a replacement, repair, or other resolution at no additional cost.
Domestic deliveries within the UAE typically take 3ā5 days once the product is ready for dispatch. For international shipments, delivery usually takes 1ā2 weeks, depending on the destination. You will receive tracking information via email once your order has been dispatched.
If your purchase differs from your expectations, please contact us at info@khalidshafar.com. We are committed to ensuring a positive experience and will work with you to address any concerns.
Orders can be cancelled within 24 hours of placement at no charge. After this period, cancellation fees may apply if production has already commenced.
